Building a resilient and responsible telecom business that creates lasting value for people, communities, and the planet.
Building a resilient and responsible telecom business that creates lasting value for people, communities, and the planet.
Our focus is on delivering high-quality connectivity and seamless customer experiences that enhance productivity and everyday life. At the same time, we remain committed to reducing our environmental impact through sustainable practices and the deployment of state-of-the-art technology.
The Group recognises the necessity to preserve a healthy, undamaged environment for both current and future generations. To this end, we have adopted policies focused on reducing the environmental impact of our operations across the entire value chain, while leveraging new technologies to support environmental transformation.
Reducing absolute emissions and emissions intensity
Reducing the waste generated by our operations and supporting the circular economy through eco-design, refurbishment, and reuse of electronic equipment
Reduce absolute Scope 1 and 2 GHG emissions by 42% from a 2022 base year (Target year: 2030)
Reduce absolute Scope 3 GHG emissions (purchased goods and services, capital goods, and fuel- and energy-related activities) by 25% from a 2022 base year (Target year: 2030)
Reuse, resell or recycle 100% of decommissioned equipment (CETIN) (Target year: Ongoing)
Reach 20% return rate at purchase of new mobile devices sold (Yettel, O2) (Target year: 2030)
Prevent 22,000 kg of e-waste from going to landfill each year through customer-focused initiatives (Target year: Ongoing)
Climate targets set in alignment with the Science Based Targets initiative (SBTi)
CDP climate score improved from B to A-
Energy efficiency initiatives to reduce energy consumption across operations
Fuel-saving measures implemented to lower emissions and operating costs
Refrigerants replaced in air-conditioning units to reduce harmful atmospheric releases
Continued progress on e-waste collection and recycling of used customer devices
The Group is committed to safeguarding the health, safety, and well-being of our employees, customers, partners, suppliers, and the communities in which we operate. We have established clear standards for responsible network and product quality practices to protect the health and safety of both customers and local communities. We also promote continuous employee training and development to align best practices across the organisation.
Creating future leaders and encouraging women career progression at e& PPF Telecom Group
Understanding our employees and customers
Preventing injuries in the workplace
Being an integral part of communities
Achieve >60% participation in company surveys and improve annually (Target year: Ongoing)
Maintain zero fatal or life-changing injuries in our workplace (Target year: Ongoing)
Formalise inclusive hiring principles at Group level (Target year: 2025)
Support local communities through donations and active engagement (Target year: Ongoing)
Ongoing commitment to health, safety, and wellbeing across employees, customers, partners, suppliers, and communities
Responsible network and product quality standards to protect customer and community health and safety
Continued focus on employee training and development to align best practices across the organisation
DEI Policy promoted across the company
Recharge initiative launched to support employee wellbeing
The Group invests substantial resources in the advancement of telecommunications technologies and related IT systems. By its very nature, telecommunications play a vital role in addressing some of today’s social and environmental challenges. Our digital technologies provide the foundation for stable and secure communication across our operating countries, connecting individuals, communities, and businesses in ways that were previously unimaginable.
We enable uninterrupted mobile voice and data connectivity almost anywhere, at any time, offering access to information, communication, enhanced security, convenience, education, and entertainment to increasingly larger segments of the population. In parallel, we focus on educating and upskilling our employees, stakeholders, and communities on both the risks and the opportunities of digital technologies, empowering them to use these tools safely and effectively.
Tackling the digital divide by providing reliable connectivity for all
Promoting digital education and awareness
Developing smart solutions that benefit people and the environment, while minimising harm
Safeguarding cybersecurity and protecting personal data
Provide 5G connectivity to at least 80% of the population in the countries where we operate (Target year: 2027)
Train 300,000 people (teachers, children, and adults) in digital skills - cumulative (Target year: 2022-2025)
Deliver data protection/security solutions to at least 30% of the Group’s applicable postpaid consumer segment customers (Target year: 2025)
5G population coverage: 68%
4G coverage: 99%
Customers using data & device protection: 29%
People reached through digital education initiatives: 80,000+
The Group continues to uphold the principles of transparent governance, integrity, and strong ethical foundations. Responsible corporate governance is a core component of its sustainability efforts, ensuring long-term value for stakeholders by maintaining trust, sourcing responsibly, enforcing anti-corruption and anti-bribery policies, and maintaining a zero-tolerance approach to legal violations. Operating within national and international supply chains for telecommunications equipment, software, and network construction materials, the Group places great emphasis on the careful selection of our suppliers, partnering only with the world’s most reputable providers.
Promoting ESG and sustainability as an integral part of our strategy
Sourcing responsibly and sustainably
Develop and launch online supplier training on sustainability (Target year: 2025)
Mandatory sustainability training for all new employees (Target year: Ongoing)
Provide ESG refresher training to all employees (incl. management) at least once every two years (Target year: Ongoing)
Transparent governance and ethical business conduct upheld across the Group
Zero-tolerance approach to legal violations, supported by anti-corruption and anti-bribery policies
Strong focus on responsible sourcing and supplier selection within telecom supply chains (equipment, software, network construction materials)
Supplier Code of Conduct adopted to reinforce social and environmental responsibility and business ethics across the value chain
Clear expectations set for suppliers through minimum behaviours, standards, and practices
e& PPF Telecom Group acknowledges its responsibility to establish, promote and maintain high standards of social and environmental sustainability and business ethics throughout its value chain. We build long-term partnerships with suppliers that align with our values of highest ethical behavior, human rights protection, safe working conditions or environmental responsibility, and are committed to continuously improving their sustainability performance. Our expectations towards our suppliers are set out in our Supplier Code of Conduct, available for download below.