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Connecting with a sustainable future

Building a resilient and responsible telecom business that creates lasting value for people, communities, and the planet.

We aim to empower customers on their digital journey by helping them make the most of modern technologies. 

Our focus is on delivering high-quality connectivity and seamless customer experiences that enhance productivity and everyday life. 
At the same time, we remain committed to reducing our environmental impact through sustainable practices and the deployment of state-of-the-art technology. 

Environment

Our Focus:

  • Reducing absolute emissions and emissions intensity

  • Reducing the waste generated by our operations and supporting the circular economy through eco-design, refurbishment, and reuse of electronic equipment

Our Targets:

  • Reduce absolute Scope 1 and 2 GHG emissions by 42% from a 2022 base year (Target year: 2030)

  • Reduce absolute Scope 3 GHG emissions (purchased goods and services, capital goods, and fuel- and energy-related activities) by 25% from a 2022 base year (Target year: 2030)

  • Reuse, resell or recycle 100% of decommissioned equipment (CETIN) (Target year: Ongoing)

  • Reach 20% return rate at purchase of new mobile devices sold (Yettel, O2) (Target year: 2030)

  • Prevent 22,000 kg of e-waste from going to landfill each year through customer-focused initiatives (Target year: Ongoing)

2024 Progress at a Glance:

  • Climate targets set in alignment with the Science Based Targets initiative (SBTi)

  • CDP climate score improved from B to A-

  • Energy efficiency initiatives to reduce energy consumption across operations

  • Fuel-saving measures implemented to lower emissions and operating costs

  • Refrigerants replaced in air-conditioning units to reduce harmful atmospheric releases

  • Continued progress on e-waste collection and recycling of used customer devices

People

Our Focus:

  • Creating future leaders and encouraging women career progression at e& PPF Telecom Group

  • Understanding our employees and customers

  • Preventing injuries in the workplace

  • Being an integral part of communities

Our Targets:

  • Achieve >60% participation in company surveys and improve annually (Target year: Ongoing)

  • Maintain zero fatal or life-changing injuries in our workplace (Target year: Ongoing)

  • Formalise inclusive hiring principles at Group level (Target year: 2025)

  • Support local communities through donations and active engagement (Target year: Ongoing)

2024 Progress at a Glance:

  • Ongoing commitment to health, safety, and wellbeing across employees, customers, partners, suppliers, and communities

  • Responsible network and product quality standards to protect customer and community health and safety

  • Continued focus on employee training and development to align best practices across the organisation

  • DEI Policy promoted across the company

  • Recharge initiative launched to support employee wellbeing

Technology

Our Focus:

  • Tackling the digital divide by providing reliable connectivity for all

  • Promoting digital education and awareness

  • Developing smart solutions that benefit people and the environment, while minimising harm

  • Safeguarding cybersecurity and protecting personal data

Our Targets:

  • Provide 5G connectivity to at least 80% of the population in the countries where we operate (Target year: 2027)

  • Train 300,000 people (teachers, children, and adults) in digital skills - cumulative (Target year: 2022-2025)

  • Deliver data protection/security solutions to at least 30% of the Group’s applicable postpaid consumer segment customers (Target year: 2025)

2024 Progress at a Glance:

  • 5G population coverage: 68%

  • 4G coverage: 99%

  • Customers using data & device protection: 29%

  • People reached through digital education initiatives: 80,000+

Transparency

Our Focus

  • Promoting ESG and sustainability as an integral part of our strategy 

  • Sourcing responsibly and sustainably 

Our Targets:

  • Develop and launch online supplier training on sustainability (Target year: 2025)

  • Mandatory sustainability training for all new employees (Target year: Ongoing)

  • Provide ESG refresher training to all employees (incl. management) at least once every two years (Target year: Ongoing)

2024 Progress at a Glance:

  • Transparent governance and ethical business conduct upheld across the Group

  •  Zero-tolerance approach to legal violations, supported by anti-corruption and anti-bribery policies

  • Strong focus on responsible sourcing and supplier selection within telecom supply chains (equipment, software, network construction materials)

  • Supplier Code of Conduct adopted to reinforce social and environmental responsibility and business ethics across the value chain

  • Clear expectations set for suppliers through minimum behaviours, standards, and practices

Date
Yettel Serbia Sustainability Report 2024
3. 12. 2025
Yettel Bulgaria Sustainability Report 2024
3. 12. 2025
Yettel Hungary Sustainability Report 2024
3. 12. 2025
e& PPF Telecom Group has published its 2024 Sustainability report
11. 9. 2025
e& PPF Telecom Group Green Finance Framework SPO Aug 2025
22. 8. 2025
e& PPF Telecom Group Green Finance Framework Aug 2025
22. 8. 2025
CDP upgrades e& PPF Telecom Group’s climate change score to A−
e& PPF Telecom Group’s climate targets validated by SBTi
Yettel Bulgaria Sustainability Report 2023
4. 10. 2024
Yettel Bulgaria has published Sustainability report 2023
4. 10. 2024
CDP upgrades PPF Telecom Group’s climate change score to B
15. 2. 2024
Yettel Serbia Sustainability Report 2022
7. 12. 2023
Yettel Hungary Sustainability Report 2022
15. 11. 2023
Yettel Bulgaria reports strong progress in its sustainability activities for 2022
28. 9. 2023
Yettel Bulgaria Sustainability Report 2022
28. 9. 2023
O2 Czechia ESG report 2022
18. 9. 2023
PPF Telecom Group has published its 2022 Sustainability report
PPF Telecom Group Sustainable Finance Framework SPO May 2023
29. 5. 2023
PPF Telecom Group Sustainable Finance Framework May 2023
29. 5. 2023
PPF Telecom Group to reduce CO2 emissions in Bulgaria
Yettel Hungary Sustainability Report 2021
31. 12. 2022
PPF Telecom Group B- Score for its first climate change disclosure
21. 12. 2022
Yettel Serbia Sustainability Report 2021
21. 12. 2022
Yettel Serbia announces Sustainability Report 2021
21. 12. 2022
O2 Czechia ESG report 2021
29. 11. 2022
O2 Czechia announces new ESG strategy
29. 11. 2022
Yettel Bulgaria Sustainability Report 2021
20. 10. 2022
Yettel Bulgaria announces Sustainability Strategy 2028
19. 10. 2022
PPF Telecom Group releases its inaugural Sustainability Report
26. 9. 2022

Supplier Code of Conduct

e& PPF Telecom Group acknowledges its responsibility to establish, promote and maintain high standards of social and environmental sustainability and business ethics throughout its value chain. We build long-term partnerships with suppliers that align with our values of highest ethical behavior, human rights protection, safe working conditions or environmental responsibility, and are committed to continuously improving their sustainability performance. Our expectations towards our suppliers are set out in our Supplier Code of Conduct, available for download below.