We aim to empower customers on their digital journey by helping them make the most of modern technologies. Our focus is on delivering high-quality connectivity and seamless customer experiences that enhance productivity and everyday life. At the same time, we remain committed to reducing our environmental impact through sustainable practices and the deployment of state-of-the-art technology.
Dear customer, we are sorry but your browser doesn't support all necessary features for good site view. Please switch to one of the modern browsers (Chrome, Safari, Firefox).
Connecting with a sustainable future
Environment
Reducing the Group’s environmental impact
The Group recognises the necessity to preserve a healthy, undamaged environment for both current and future generations. To this end, we have adopted policies focused on reducing the environmental impact of our operations across the entire value chain, while leveraging new technologies to support environmental transformation.
Our Focus:
-
Reducing absolute emissions and emissions intensity
-
Reducing the waste generated by our operations and supporting the circular economy through eco-design, refurbishment, and reuse of electronic equipment
Our Targets:
-
Reduce absolute Scope 1 and 2 GHG emissions by 42% from a 2022 base year (Target year: 2030)
-
Reduce absolute Scope 3 GHG emissions (purchased goods and services, capital goods, and fuel- and energy-related activities) by 25% from a 2022 base year (Target year: 2030)
-
Reuse, resell or recycle 100% of decommissioned equipment (CETIN) (Target year: Ongoing)
-
Reach 20% return rate at purchase of new mobile devices sold (Yettel, O2) (Target year: 2030)
-
Prevent 22,000 kg of e-waste from going to landfill each year through customer-focused initiatives (Target year: Ongoing)
2024 Progress at a Glance:
-
Climate targets set in alignment with the Science Based Targets initiative (SBTi)
-
CDP climate score improved from B to A-
-
Energy efficiency initiatives to reduce energy consumption across operations
-
Fuel-saving measures implemented to lower emissions and operating costs
-
Refrigerants replaced in air-conditioning units to reduce harmful atmospheric releases
-
Continued progress on e-waste collection and recycling of used customer devices
People
Putting people at the centre of our business
The Group is committed to safeguarding the health, safety, and well-being of our employees, customers, partners, suppliers, and the communities in which we operate. We have established clear standards for responsible network and product quality practices to protect the health and safety of both customers and local communities. We also promote continuous employee training and development to align best practices across the organisation.
Our Focus:
-
Creating future leaders and encouraging women career progression at e& PPF Telecom Group
-
Understanding our employees and customers
-
Preventing injuries in the workplace
-
Being an integral part of communities
Our Targets:
-
Achieve >60% participation in company surveys and improve annually (Target year: Ongoing)
-
Maintain zero fatal or life-changing injuries in our workplace (Target year: Ongoing)
-
Formalise inclusive hiring principles at Group level (Target year: 2025)
-
Support local communities through donations and active engagement (Target year: Ongoing)
2024 Progress at a Glance:
-
Ongoing commitment to health, safety, and wellbeing across employees, customers, partners, suppliers, and communities
-
Responsible network and product quality standards to protect customer and community health and safety
-
Continued focus on employee training and development to align best practices across the organisation
-
DEI Policy promoted across the company
-
Recharge initiative launched to support employee wellbeing
Technology
Accelerating technology for a sustainable future
The Group invests substantial resources in the advancement of telecommunications technologies and related IT systems. By its very nature, telecommunications play a vital role in addressing some of today’s social and environmental challenges. Our digital technologies provide the foundation for stable and secure communication across our operating countries, connecting individuals, communities, and businesses in ways that were previously unimaginable.
We enable uninterrupted mobile voice and data connectivity almost anywhere, at any time, offering access to information, communication, enhanced security, convenience, education, and entertainment to increasingly larger segments of the population. In parallel, we focus on educating and upskilling our employees, stakeholders, and communities on both the risks and the opportunities of digital technologies, empowering them to use these tools safely and effectively.
Our Focus:
-
Tackling the digital divide by providing reliable connectivity for all
-
Promoting digital education and awareness
-
Developing smart solutions that benefit people and the environment, while minimising harm
-
Safeguarding cybersecurity and protecting personal data
Our Targets:
-
Provide 5G connectivity to at least 80% of the population in the countries where we operate (Target year: 2027)
-
Train 300,000 people (teachers, children, and adults) in digital skills - cumulative (Target year: 2022-2025)
-
Deliver data protection/security solutions to at least 30% of the Group’s applicable postpaid consumer segment customers (Target year: 2025)
2024 Progress at a Glance:
-
5G population coverage: 68%
-
4G coverage: 99%
-
Customers using data & device protection: 29%
-
People reached through digital education initiatives: 80,000+
Transparency
Acting with transparency and integrity
The Group continues to uphold the principles of transparent governance, integrity, and strong ethical foundations. Responsible corporate governance is a core component of its sustainability efforts, ensuring long-term value for stakeholders by maintaining trust, sourcing responsibly, enforcing anti-corruption and anti-bribery policies, and maintaining a zero-tolerance approach to legal violations. Operating within national and international supply chains for telecommunications equipment, software, and network construction materials, the Group places great emphasis on the careful selection of our suppliers, partnering only with the world’s most reputable providers.
Our Focus
-
Promoting ESG and sustainability as an integral part of our strategy
-
Sourcing responsibly and sustainably
Our Targets:
-
Develop and launch online supplier training on sustainability (Target year: 2025)
-
Mandatory sustainability training for all new employees (Target year: Ongoing)
-
Provide ESG refresher training to all employees (incl. management) at least once every two years (Target year: Ongoing)
2024 Progress at a Glance:
-
Transparent governance and ethical business conduct upheld across the Group
-
Zero-tolerance approach to legal violations, supported by anti-corruption and anti-bribery policies
-
Strong focus on responsible sourcing and supplier selection within telecom supply chains (equipment, software, network construction materials)
-
Supplier Code of Conduct adopted to reinforce social and environmental responsibility and business ethics across the value chain
-
Clear expectations set for suppliers through minimum behaviours, standards, and practices
File
Date
Yettel Bulgaria reports strong progress in its sustainability activities for 2022
Building a responsible and sustainable supply chain is a strategic priority for e& PPF Telecom Group.
Across our markets, we work closely with our suppliers to strengthen ethical business practices, manage ESG risks and ensure readiness for evolving regulatory requirements. Sustainability is a fundamental part of our partnership with suppliers and an integral element of how we do business.